- Help center
- What is the difference between a public workshop and an online training program?
- Does an online training session take place in my timezone?
- How many other people will be on my course?
- Can you deliver training at my office? Do you offer customized training?
- What type of delegates will be attending the course?
- Are the courses B2B or B2C?
What are Streams? Can I attend more than one module?
Can I participate if I live outside of the US and UK?
Absolutely! We are a global training provider and at no additional cost, you can participate in an Digital Petra stream course as long as you meet the minimum technical requirements. Why not drop us a line at firstname.lastname@example.org to discuss your location and we can provide you with the most suitable options.
What is the duration of each live stream?
Each live stream lasts 2.5 hours.
What are the systems requirements for taking a stream course?
Each participant will need Internet access. Please ensure you are connected to a reliable wi-fi network, a hard wired connection via an ethernet cable or a secure hotspot connection using your mobile phone.
Please ensure you have a working webcam for the sessions. The training is designed to be interactive and as such, group discussion and exercizes will be more enjoyable if you are able to see the trainer and other participants.
A headset with a microphone is preferable, however, using the speakers and microphone of your computer is also an option. If neither option is available to you, you will need to dial in to the conference line via telephone.
Please ensure you allow plenty of time to download the Zoom platform ahead of the course. Information will be provided on how to do so ahead of your first session.
Can I use a Mac?
Yes – You will attend the course using Zoom, our online virtual classroom environment.
When will I receive information on how to join the live training?
An email will be sent to the email address provided upon registration 7 days prior to the class start date. Please check your spam/junk folder in case your server is sensitive to Digital Petra emails. If you do not receive this email, please notify Digital Petra no less than 24 working hours prior to the start of your first session so that we can ensure you have everything you need to participate.
What communications can I expect to receive prior to each live stream?
You will receive a welcome email for each training 7 days prior to the session start date, confirming all finalized details for your workshop.
What time will the live stream take place in my city?
GMT EST CST MT PST start: 4:00pm 11:00am 10:00am 9:00am 8:00am Finish: 6:30pm 1:30pm 12:30pm 11:30am 10:30am
Please note that courses vary depending on your timezone, please be sure to check this ahead of your first session, or contact us directly should you require any assistance.
How many other attendees will there be on each live stream?
Digital Petra workshops are designed to create an intimate learning environment in order to enable one-to-one time with the trainer, and a healthy discourse amongst all in attendance. The maximum number of attendees per live stream is 15.
How can I pay?
We accept payment via Credit Card, Debit Card, BACS, Check or Invoice. Please don’t hesitate to contact the team directly to make payment via telephone, +44 (0) 207 193 0149 or +1.415.800.3681.
Is there a discount for multiple participants from the same organization?
Please contact Digital Petra Customer Service for details on discounts and group rates. Email email@example.com or call us directly on +44 (0) 207 193 0149 or +1.415.800.3681 for more information.
Do I need to buy any additional resources or materials to participate?
No, access to the online training service, readings, exercizes and guided activities are provided at no additional charge.
Can I postpone my live stream session?
Each stream module currently runs two times a year. However, please consult your stream Course Concierge directly for further details.
What steps should I take if I cant attend my course?
If you are unable to attend your course, please advise us at the earliest convenience. We will work with you to find a suitable solution. You can contact us via email or telephone to speak with a member of the Events team. Please be sure to check our Terms and Conditions where our cancellation policy is outlined.